Privacy Policy

1. Introduction

TideCrestGrove ("us," "we," or "our") is dedicated to preserving your privacy. This Privacy Policy outlines our practices for gathering, utilizing, revealing, and protecting your information when you visit our site tidecrestgrove.sbs or engage our yacht rental services.

If you engage with our offerings, you're agreeing to the procedures this document outlines. This policy adheres to relevant privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent privacy statutes within Canada.

2. Information We Collect

2.1 Personal Information

Personal information is collected from you by offering it voluntarily when you:

• Reserve a yacht rental
• Reach us via our website or telephone
• Sign up for our mailing list
• Complete forms on our platform
• Join surveys or promotional events

Such information may comprise:

• Your name and contact details (such as email, phone number, and address)
• Billing details (handled by third-party entities securely)
• Preferences and specifications for your charter
• Details of an emergency contact
• Food restrictions or health-related information (if any)

2.2 Automatically Collected Information

Automated data is collected when you browse our website, including:

• Your IP address and geographical data
• The type and version of your browser
• Page visits and duration of site interactions
• The website that led you to our website
• Information on your device (like type and screen size)

2.3 Cookies and Tracking Technologies

Cookies and comparable tracking tools are used to improve your browsing experience on our site. They aid us in:

• Storing your settings
• Evaluating our website's utilization and effectiveness
• Delivering personalized content
• Advancing our services

You have the ability to manage cookies via your browser configuration or our cookie consent feature.

3. How We Employ Your Information

We use the collected data for purposes like:

• Service Provision: To deliver yacht rental services, process your reservations, and maintain correspondence regarding your booking
• Support Service: To resolve your questions and offer support when needed
• Payment Handling: For invoice management and payment processing
• Safety and Security: To assure operational security and counteract fraudulent practices
• Marketing: To forward promotional content and news, provided you've consented
• Web Service Enhancement: To analyze visitor behavior and augment our website's functionality
• Regulatory Obligations: To adhere to applicable legislation and norms

4. Disclosure and Sharing of Information

Your personal data is not sold, exchanged, or rented to others by us. Circumstances in which we might share your data include:

4.1 Service Partners

We could disseminate your details with third-party providers we trust who help us in areas like payment processing, web hosting, maintenance, email campaigns, analyzing our website's performance, and customer service.

4.2 Legal Obligations

Your data might be disclosed if the law commands it or to react to legal processes, court directives, emergencies, or probes into possible illegal activities or fraud.

4.3 Business Dealings

In instances of mergers, acquisitions, or asset sales of our business, your information could be one of the transferred assets.

5. Security of Data

We have implemented suitable organizational and technical safeguards to secure your personal details against illegal access, alteration, revelation, or annihilation. These include secure servers, encryption, controlled access, systematic assessments, and personnel training.

Nevertheless, no method of internet transmission or electronic storage is 100% impregnable. Absolute security cannot be assured by us.

6. Retention of Data

We retain your personal details only for the period necessary for the purposes outlined or as demanded by law. Standard periods are:

• Charter reservations: 7 years (tax/legal reasons)
• Marketing outreach: until you opt out or request deletion
• Website analytics: 26 months
• Client support interactions: 3 years following the last engagement

7. Rights and Choices of Individuals

You have rights like accessing, correcting, erasing (guided by law), data portability, marketing opt-outs, and cookie control measures. To exercise these rights, please reach us using the provided information.

8. Services by Third Parties

8.1 Google Analytics

We employ Google Analytics for web usage analysis. You can opt out through the Google Analytics Opt-out Browser Extension.

8.2 Social Media Platforms

Links on our site can lead you to social media services with their distinct privacy practices.

8.3 Transaction Service Providers

Our transactions are facilitated by third-party processors that comply with PCI DSS.

9. International Transfer of Data

Your information might be moved to and handled in countries other than Germany. We maintain precautions in line with applicable privacy laws.

10. Protection of Children’s Privacy

We do not direct our services to children under the age of 13, nor do we knowingly collect their data. Should you believe that we have such data, promptly notify us.

11. Policy Revisions

This Privacy Policy may be updated to align with new practices or legal stipulations. We will communicate changes through policy updates on our website, direct emails, or by displaying notices on our website. Your continued engagement after changes are effective implies your consent.

12. Contacting Us

For inquiries about this Privacy Policy or our data usage, please contact us:

13. Adhering to the Google Ads User Consent Policy

We comply with Google Ads user consent guidelines. At any moment, you can alter cookie and tracking settings via our cookie preferences.